To
support your operation, we offer a full spectrum of professional services,
including:
Helpdesk Support (24/7)
Primal delivers high quality user support and associated cost reductions by combining our highly trained personnel, certified processes, and in-depth experience with cutting edge help desk tools and technology. Our Helpdesk Support services redefine traditional help desks to minimize support costs and ensure high levels of user satisfaction, enhance productivity, and effectively use resources. The Help Desk services provide customers with a single point of accountability, to eliminate multiple calls to the help desk; coverage 24 hours, 7 days a week; courteous and knowledgeable personnel; and tracking and reporting, to give your IT managers the knowledge necessary to take preventive action.
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Consulting
To support the successful, rapid deployment of our solutions and to enhance to benefits gained from our solutions at different steps along the solution lifecycle, Primal offers a range of consulting services. Our services include technical consulting, hardware and database consulting, implementation support, and business process outsourcing.
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Training
Lack of training is one of the top reasons cited for low employee morale, increased support costs, system downtime, and project delays. Our training consultants can provide comprehensive training services during the implementation, before go-live and post production. With training packages tailored specifically to your company's needs, we can help ensure a smooth transition and go-live.
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Customization
Because we realize that no two deployments look alike, our solutions are designed to be flexible and configurable, to meet differing requirements. This flexibility is why we are often able to deploy in just 30 to 60 days, rather than much longer period common with other systems.
When your requirements are unique and require a more tailored, customized approach, look to our top-notch customization resources to assist you.
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Conversion Support
Because we operate the solutions we build, Primal understands precisely what is needed to facilitate a smooth transition to our solutions. And we’re your partner every step of the way.
Over the past ten years, Primal has successfully converted millions of subscribers from other systems onto ours. We have leveraged our rich heritage to develop methodologies that result in a successful, timely deployment with no interruption to your business — a proven approach that results in a high level of customer satisfaction.
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