Challenges:

• Handle complexities as business evolves
  
• Support creative new pricing plans
  
• Keep trading partner costs in check
  
• Minimize customer service costs
  
• Improve the customer experience

Solutions:

• The full IPC solution suite
  
• Add capabilities as business evolves
  
• Integrated revenue assurance capabilities
  
• Customer portal for self service
  
• Real time analytics for customer insight

Make Your VoIP Rollout Successful, with an Experienced Partner
VoIP is an evolving technology and the business models around it are new. Complexity and experimentation are common themes as service providers roll out residential VoIP service on a large scale. Execution risk is high. Whether you want to deploy residential VoIP telephony service for the first time, upgrade to a more robust and scalable solution, or integrate VoIP into your existing TDM voice infrastructure, Primal’s IPC Solution Suite for Residential VoIP can help make your life easier and your business more successful.

Competition requires constant pricing innovation. Partners must be monitored in real time to ensure costs don’t get out of control. Insight into the customer experience is essential to keep customers from churning and to identify opportunities to garner more revenue from them. Primal has the experience to meet these challenges and help you succeed. We have worked with large and small VoIP providers as they have launched their VoIP services, and as they have replaced existing systems that just didn’t meet their needs.

We support many of the largest residential VoIP deployments in the market. We work with all the major VoIP technology suppliers, such as Cisco, Siemens, Nortel, Broadsoft, and Sylantro, and all the major BSS/OSS suppliers, such as Convergys, CSG, and Amdocs.

We offer a range of solutions to help you succeed at all stages in the residential VoIP lifecycle. We can tailor our billing solutions to meet your specific business model and network architecture. Our revenue assurance capabilities help you capture maximum revenue and control your third-party costs. We can also give you insight into your business, with a variety of analytical solutions to help you understand your customer’s transactional experience better, and pinpoint opportunities to improve profitability.