Challenges:

• Real-time profitability monitoring
  
• Scalable repository for transaction details
  
• Case management with a ability to capture and store disputed transactions
  
• Transaction audit trail

Solutions:

• The IPC Platform with Audit and Compliance Capabilities
  
• Real-time monitoring and alerting as transaction occur
  
• Scalable transaction repository with full analytics
  
• Transaction tracking and audit trail

Capture More Revenue
Market research indicates that service providers today may be losing a significant percentage of billed revenues and profits from their VoIP and other new IP-based services. A sampling of this leakage for voice services includes such items as overcharges and duplicate invoicing from third party network providers, call detail errors, minutes-of-use discrepancies, unrecoverable third party charges, and pricing plans that do not account for all the real costs of services used.

These problems are real and pervasive, and tend to be persistent, variable and extremely difficult to remedy. They can also produce millions — even tens of millions — of dollars of lost revenue and reduced margins each year. Due to the dynamic nature of vendor relationships and on-going changes in network and back office systems, providers can expect that these types of problems are not going to go away any time soon.

Primal has the experience to meet these challenges and help you succeed. Our invoice reconciliation service and process simplifies the complexities of multi-party transactions and our voice profitability analytics provides in-depth into usage trends and pricing plan profitability.

Our solutions give you the big picture as well as microscopic views of all your voice traffic, so you can thoroughly review third party settlements and conduct in-depth revenue assurance analysis. Highlights of our solution capabilities include business rules driven transaction management engines necessary to process and assure the integrity of each end-to-end transaction, “digital microscopes” – data reporting and forensic analysis tools – necessary to create and access the information needed to uncover and address revenue assurance challenges, customizable web portal, reports and dashboard views that make the data easy to understand and act on, and a real-time monitoring capability that can alert users whenever rules-driven business thresholds are crossed.